General Terms and Conditions

WeExpand AI Sales Agent Terms

 

• User Control and Exclusive Responsibility: You maintain full control over the AI Sales Agent and are a "Data User" under the PDPO. You are solely responsible for all campaigns, target recipient lists, Ideal Customer Profile (ICP) criteria, and prompts. This includes all electronic messages generated, edited, or scheduled through the tool.

• Compliance with Hong Kong Marketing Laws: You must ensure all use of the AI Sales Agent complies with the UEMO (Cap. 593) and the PDPO (Cap. 486). This specifically requires you to:

  • Obtain express and voluntary consent before using personal data for direct marketing.

  • Provide a clear and conspicuous unsubscribe facility and statement in every commercial electronic message.

  • Honour all "opt-out" or unsubscribe requests within 10 working days.

  • Include accurate sender information and avoid misleading subject headings.

• Mandatory Human Oversight and Output Review: AI-generated content may be inaccurate or inappropriate for your professional networking needs. As the party with ultimate responsibility, you must critically review and approve all AI outputs, recipient criteria, and campaign settings before any messages are transmitted.

• Configuration and Contextual Instructions: You are responsible for appropriately configuring the AI Sales Agent for your specific business or industry. This includes providing necessary restrictions or instructions to ensure compliance with local regulations and the WeExpand Privacy Policy.

• Software Provider Limitation: WeExpand Limited provides the AI Sales Agent as a configurable software tool for professional networking only. We do not provide legal advice, and we do not guarantee that the tool's output or your specific use of it is compliant with any applicable laws.

• Assumption of Risk and Liability: To the maximum extent permitted under Hong Kong law, you assume all risks arising from your use of the AI Sales Agent. This includes liability for any civil claims, enforcement notices, or penalties arising from unauthorised disclosure of personal data or failure to comply with the UEMO.

• Integration with General Terms: These AI Sales Agent Terms supplement and are incorporated into the WeExpand General Terms and Conditions, which continue to apply in full to your use of all services.

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General Terms of Service

 

IMPORTANT: Please read this Terms of Service Agreement before clicking the “accept” button, and/or using the WeExpand (“WeExpand”) Agentic AI and automation solutions, application programming interface, or other services that accompany or are provided in connection with this Agreement. Subscriber should review WeExpand’s Technical Parameters Addendum (or equivalent document detailing service limitations), which is hereby incorporated by reference and may be updated from time-to-time in WeExpand’s sole discretion (together with the Terms of Service Agreement, the “Agreement”), in detail to understand the specific ways in which the WeExpand Service reports certain data back to Subscriber, as well as certain dependencies on the functionality of the WeExpand Service.

 

‍By clicking the “Agree” button, and/or using the WeExpand Service (as defined below) in any way, you and the entity that you represent (“Subscriber”) are unconditionally consenting to be bound by and are becoming a party to this Agreement with WeExpand and Subscriber represent and warrant that Subscriber has the authority to bind such entity to these terms. If Subscriber does not unconditionally agree to all of the terms of this Agreement, use of the WeExpand Service is strictly prohibited.

 

Please note that WeExpand may modify or amend this Agreement at any time. When WeExpand modifies or amends this Agreement, WeExpand will update the last updated date above, and WeExpand may send an email to the last email address provided by Subscriber to WeExpand. The foregoing does not, however, apply to Section 12 (Dispute Resolution) as to which the method(s) of modification are described therein.

 

WeExpand may require Subscriber to provide consent to the updated Agreement in a specified manner before any further use of the WeExpand Service is permitted. If Subscriber does not agree to any change(s) after receiving a notice of such change(s), Subscriber must stop using the WeExpand Service. Otherwise, Subscriber’s continued use of the WeExpand Service constitutes its acceptance of such change(s). Please regularly check this Agreement.

 

If you are Processing personal data, you are responsible for understanding and complying with all relevant local data protection laws, including, if applicable, those related to residents of the European Union or United Kingdom.

 

‍Section 12 (Dispute Resolution and Governing Law) contains provisions that govern how to resolve disputes between Subscriber and WeExpand, mandating that the laws of Hong Kong shall govern the Agreement. Please read Section 12 carefully.‍‍

 

‍If Subscriber purchases any feature or functionality of the WeExpand Service for a term (the “Initial Order Term”), then the subscription will be automatically renewed for additional periods of the same duration as the Initial Order Term at WeExpand’s then current fee for such features and functionality unless Subscriber opts out of the automatic renewal in accordance with Section 5.1(c) below.

 

**TERMS AND CONDITIONS****-----**

 

1. Definitions. As used in this Agreement:

 

‍1.1 “Applicable Data Protection Laws” means, all data protection and privacy laws and regulations of any jurisdiction directly applicable to WeExpand’s Processing of the relevant Subscriber Personal Data under the Agreement, including, to the extent applicable, the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, and any other relevant laws as superseded, amended or replaced.

 

‍1.2 “Connected Account” means any third-party e-mail system, professional network (e.g., LinkedIn), CRM, or other platform connected to, or integrated with, the WeExpand Service by or on behalf of Subscriber. Third-party systems or platforms created by WeExpand as part of its "AI Agent Implementation Service" shall be a "Connected Account" and shall be subject to the same terms and conditions as Connected Accounts connected directly by Subscriber.

 

1.3 “Connected Account Data” means any data collected from, or provided by, any Connected Account.

 

‍1.4 “Data Resale Activity” means selling, licensing, renting, transferring, disclosing, making available, publishing, or otherwise commercializing any data obtained from or through the WeExpand Service (including Outputs, Performance Data, Third-Party Data, Visitor ID Information, Warmup data, or any data enriched or verified via the Service), whether standalone, aggregated, appended, or incorporated into a data product, list, or service; and includes using such data to build or augment a data broker database or any product intended for third-party access.

 

1.5 “WeExpand Platform” or “Platform” means (i) the cloud-based technology, including application programming interfaces (“API”) and (ii) the mobile applications used by WeExpand to deliver the WeExpand Service to Subscriber.

 

‍1.6 “WeExpand Service” means the on-line services made available through the www.WeExpand.co website and the mobile application(s), delivered by WeExpand to Subscriber using the WeExpand Platform. The WeExpand Service offers various features and functionality, including, but not limited to, Agentic AI, smart lead generation, automated outreach, calendar automation, competitive market intelligence, KYC (Know-Your-Customer) tasks, and AI-driven RPA solutions for B2B expansion in Hong Kong and Southeast Asia.

 

1.7 “Intellectual Property Rights” means all past, present, and future rights of the following types, which may exist or be created under the laws of any jurisdiction in the world: (a) rights associated with works of authorship, including exclusive exploitation rights, copyrights, moral rights, and mask work rights; (b) trademark and trade name rights and similar rights; (c) trade secret rights; (d) patent, patent rights, and industrial property rights; (e) other proprietary rights of every kind and nature; and (f) rights in or relating to registrations, renewals, extensions, combinations, divisions, and reissues of, and applications for, any of the rights referred to in clauses (a) through (e) of this sentence.

 

1.8 “Output Data” means any Personal Data obtained by the Subscriber through the Service, and “Regulated Output Data” means any Personal Data obtained by the Subscriber through the service pertaining to residents of jurisdictions with specific data protection regulations, such as the European Union or the United Kingdom.

 

1.9 “Performance Data” means any log files, metadata, telemetry data and other technical performance data automatically generated by the WeExpand Service relating to the use, performance, efficacy, reliability and/or accuracy of the WeExpand Service. For the avoidance of doubt, data related to the status of communication validity and deliverability (e.g., bounced, invalid, valid, risky) for any communication that is imported or added manually to the WeExpand Service will be considered Performance Data.

 

1.10 "Permitted Purpose" means Subscriber’s business use of the WeExpand Service to manage and conduct Subscriber’s own direct business-to-business (B2B) sales, marketing, recruiting, and business development activities of Subscriber, particularly for expansion in the Greater Bay Area and Southeast Asia, and expressly excludes any Data Resale Activity.

 

‍1.11 “Personal Data” has the meaning given in Applicable Data Protection Laws.

 

1.12 “Processing” (including “Process”, “Processes”, “Processed”, and other variants of the term) means any operation or set of operations that is performed upon Personal Data, whether or not by automatic means, such as collection, collation, recording, organization, storage, adaptation or alteration, retrieval, consultation, analysis, interpretation, compilation, aggregation, use, disclosure by transmission, dissemination, viewing, copying, deleting, or otherwise making available, alignment or combination, blocking or erasure, or destruction.

 

1.13 “Sending Policy " means the anti-spam policy (or equivalent policy for communications compliance).

 

1.14 “Subscriber Data” means, other than Aggregated Data, any content, including communication content, or newsletters, sent by Subscriber through the WeExpand Service, including Inputs, Outputs, Connected Account Data, and any other information, data and other content, including communication content (including files and associated metadata retrieved from or uploaded via a Connected Account or the WeExpand Service (e.g., email attachments displayed in Unibox), that is submitted, uploaded or transmitted to the WeExpand Service by or on behalf of Subscriber or via a Connected Account.

 

1.15 “Users” means Subscriber’s employees, representatives, consultants, contractors, or agents authorized by Subscriber to access the WeExpand Service.

 

2. Onboarding and Connected Accounts.**-----**2.1 Connected Accounts. In order to access many of the features and functions of the WeExpand Service, Subscriber will need to link one (1) or more Connected Accounts to the WeExpand Service. By granting WeExpand access to any Connected Account, (i) Subscriber represents and warrants that it is entitled to disclose any log-in information provided by Subscriber in connection therewith (if applicable) and/or to grant WeExpand access to such Connected Accounts, (ii) Subscriber represents and warrants that it is in good standing with respect to such Connected Accounts, and (iii) Subscriber acknowledges that WeExpand may access any and all Connected Accounts and Connected Account Data in order to provide the WeExpand Service and otherwise in accordance with the terms of this Agreement, including, as examples, to send test communications or troubleshoot in order to ensure the functionality of the WeExpand Service. Subscriber further acknowledges and agrees that each Connected Account, including access to and use thereof and uptimes related thereto, is solely determined by the applicable provider of the relevant Connected Account. WeExpand will have no liability for any unavailability of any Connected Account, or any third-party provider’s decision to discontinue, suspend or terminate any Connected Account.

 

‍2.2 Integrating Connected Accounts. Subscriber acknowledges and agrees that in order to properly onboard to the WeExpand Service and make full use of features and functions of the WeExpand Service, Subscriber will need to integrate or connect to Connected Accounts with the WeExpand Service. Subscriber agrees that it shall limit any Connected Accounts connected through custom IMAP-SMTP (that are not from Google, Outlook, Office365 or Zoho) to a reasonable volume. WeExpand currently offers a maximum of one hundred (100) Connected Accounts per workspace, and Subscriber agrees not to exceed such limitation. WeExpand reserves the right, in its sole discretion, to take any necessary action to address any improper use to protect the quality and efficiency of the WeExpand Service.

 

‍3. Support.

 

‍3.1 Support. As part of the WeExpand Service, WeExpand will use commercially reasonable efforts to properly route communications sent by Subscriber and its Users to the recipients’ electronic mailboxes/platforms. Please refer to the Technical Parameters Addendum (or equivalent document) to better understand the limitations on WeExpand’s ability to properly route communications and document the proper routing of such emails. To this end, WeExpand provides online automatic monitoring services, which are designed to enable Subscriber to update and modify mailing lists and outreach campaigns in real time. Subscriber may also subscribe to additional recommended services in order to improve the previously ordered WeExpand Service. However, if Subscriber has any support-related questions or concerns relating to the WeExpand Service, support will be provided in accordance with this Section 3.

 

‍3.2 Eligible Support Recipient. Subscriber will be responsible for appointing an administrator who will be in charge of collecting information and support requests from Users (“Eligible Support Recipient”). The Eligible Support Recipient may create a support ticket by sending a request to the designated support email (e.g., support@weexpand.co, if available).

 

4. Subscriber’s Use of the WeExpand Service.

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‍4.1 Access Rights. Commencing as of the date that Subscriber purchases or orders the applicable WeExpand Service, subject to the terms and conditions of this Agreement and WeExpand’s approval of your use of the WeExpand Service, WeExpand hereby grants to Subscriber a term-limited, limited, non-exclusive, non-transferable, non-sublicensable, non-assignable (except as permitted herein) right to access and use the WeExpand Service solely for the Permitted Purpose. Subscriber shall not access or use the WeExpand Service, or any data, information, or outputs obtained therefrom, for any other purpose, including without limitation any Data Resale Activity, resale, licensing, brokering, transfer, disclosure, or commercialization of such data. WeExpand has the right to refuse or limit your access to the WeExpand Service. When accessing and using the API, Subscriber shall limit API calls to a reasonable volume and WeExpand reserves the right, at its sole discretion, to take any necessary action to address improper use. WeExpand expressly reserves the right, at any time during the Term of the Agreement, to adapt, arrange and/or modify any of the features or functionality of the WeExpand Services (provided that any such modification does not materially adversely affect any material features or functionality of such WeExpand Services) or any components granting access and use rights to the WeExpand Service and the associated documentation, subject to any maintenance and support obligations herein.

 

‍4.2 Access and Security Guidelines. Each User will use his or her unique username and password or single sign on credentials to access the Platform pursuant to this Agreement (“Credentials”). Subscriber acknowledges and agrees that: (a) only Users are entitled to access the Platform with their unique Credentials; (b) it will provide to WeExpand information and other assistance as necessary to enable WeExpand to establish access to the Platform for the Users, and will verify all User requests for access to the Platform; (c) it will ensure that each unique Credentials will be used only by that User when accessing the Platform; (d) Subscriber is responsible for maintaining the confidentiality of all Users’ unique Credentials, and is solely responsible for all activities that occur under these User accounts; (e) Subscriber will notify WeExpand promptly of any actual or suspected unauthorized use of any account, Credentials, or any other breach or suspected breach of this Agreement; and (f) both Subscriber and User shall only provide data, information or content is accurate, complete, and up-to-date.

 

WeExpand reserves the right to suspend, disable or terminate any User’s access to the Platform that WeExpand reasonably determines may have been used by an unauthorized third party.

 

‍The unique Credentials cannot be shared or used by more than one individual User to access the Platform.

 

4.3 Artificial Intelligence Tools. Subject to this Agreement, WeExpand makes available to Subscriber certain artificial intelligence tools (Agentic AI) in connection with Subscriber’s use of the Platform (collectively, the “WeExpand AI Tools”). This Agreement shall apply in full to Subscriber’s use of the WeExpand AI Tools. The WeExpand AI Tools leverage third party large language models, artificial intelligence algorithms, aggregation services, application programming interfaces, and platforms (“Third-Party Services”) to extract or generate suggested text, information, data, results, images, and other materials (collectively, and together with the Output Data the “Output”) in response to the queries, information, data, materials, text, inputs, images, or other content that is (i) input, entered, posted, uploaded, submitted, transferred, transmitted, or otherwise provided or made available for processing by or through the WeExpand Service, or (ii) collected, downloaded, or otherwise received by the WeExpand Service (“Inputs”).

 

WeExpand does not make any representations with respect to Third-Party Services or any Output provided in connection therewith. Such Third-Party Services are not under the control of WeExpand and do not form part of the Platform. WeExpand is not responsible for any Third-Party Services or Output generated thereby and Subscriber uses such Third-Party Services and Output at its own risk. WeExpand is not responsible for the Third-Party Services' handling of your Inputs or Outputs, including for use in their model training. As between the parties, each of the Inputs and Output are considered “Subscriber Data” for the purposes of this Agreement. SUBSCRIBER AND NOT WEEXPAND, SHALL BE SOLELY RESPONSIBLE FOR ITS AND ITS USERS’ USE OF THESE FUNCTIONS, INCLUDING ANY USE OF THE RESULTS OF ANY INPUTS AND DECISIONS MADE OR ACTIONS TAKEN BASED ON ANY SUCH RESULTS. SUBSCRIBER ACKNOWLEDGES AND AGREES THAT ANY CONDUCT SUBSCRIBER ENGAGES IN AS A RESULT OF THE INFORMATION PROVIDED BY THE WEEXPAND AI TOOLS OR ANY OUTPUTS RECEIVED THEREFROM THAT ARE MADE AVAILABLE THROUGH WEEXPAND OR THIRD-PARTY SERVICES IS AT SUBSCRIBER’S OWN RISK. SUBSCRIBER AGREES THAT WEEXPAND WILL NOT BE HELD LIABLE TO SUBSCRIBER OR ANY THIRD PARTY FOR THE WEEXPAND AI TOOLS OR OTHER SERVICES PROVIDING INACCURATE, INCOMPLETE, INFRINGING, OR UNLAWFUL INFORMATION TO SUBSCRIBER OR ANY USER.

 

‍(a) Responsible Use of WeExpand AI Tools. Subscriber shall comply with all obligations and commitments in this Agreement with respect to Subscriber Data in connection with Subscriber’s use of the WeExpand AI Tools. Subscriber is solely responsible for the Inputs, its Outputs and its use thereof. Without limiting the disclaimers in Section 9.2 below, Subscriber is responsible for reviewing any Output prior to its use and exercising its own business and legal judgement as to its suitability for use. Without limiting the foregoing and Subscriber’s representations and warranties under this Agreement, Subscriber shall not use any Inputs or Output that: (a) infringes or misappropriates any third party’s intellectual property rights or other proprietary rights; (b) is deceptive, discriminatory, biased, unethical, defamatory (as defined under Hong Kong law), obscene, pornographic or illegal; (c) contains any viruses, worms or other malicious computer programming codes that may damage the Platform; (d) contains any sensitive personal information, such as financial, medical or other sensitive personal information such as government IDs, passport numbers or social security numbers; or (e) violates the terms of use or other agreements for any Connected Accounts. WeExpand reserves the right to suspend or terminate Subscriber’s access to the WeExpand AI Tools for any failure by Subscriber to comply with this Section. In addition to the foregoing, Subscriber’s obligations under this Agreement with respect to use of the WeExpand Service, its representations and warranties and indemnification obligations, shall apply in full with respect to Subscriber’s use of the WeExpand AI Tools. Subscriber acknowledges and agrees that, notwithstanding the automated suggestions provided by the WeExpand AI Tools, it remains solely responsible for the content, legality, accuracy, and completeness of the Outputs, and any use thereof.

 

‍4.4 Restrictions. Subscriber shall not, and shall procure that its Users shall not: (a) allow any third party to access the Platform or WeExpand Service except as expressly allowed herein; (b) modify, adapt, alter or translate the Platform or WeExpand Service; (c) sublicense, lease, sell, resell, rent, loan, distribute, transfer or otherwise allow the use of the Platform or WeExpand Service for the benefit of any unauthorized third party; (d) reverse engineer, decompile, disassemble, or otherwise derive or determine or attempt to derive or determine the source code (or the underlying ideas, algorithms, structure or organization) of the Platform or WeExpand Service, except as permitted by law; (e) interfere in any manner with the operation of the Platform, the WeExpand Service or the hardware and network used to operate the same, or attempt to probe, scan or test vulnerability of the Platform; (f) modify, copy or make derivative works based on any part of the Platform or WeExpand Service; (g) access or use the Platform or WeExpand Service to build a similar or competitive product or service or otherwise engage in competitive analysis or benchmarking; (h) attempt to access the Platform through any unapproved interface; (i) remove, alter, or obscure any proprietary notices (including copyright and trademark notices) of WeExpand or its licensors on the Platform or WeExpand Service or any copies thereof; (j) otherwise use the Platform or WeExpand Service in any manner that exceeds the scope of use permitted under Section 4.1 or in a manner inconsistent with this Agreement (including the Technical Parameters Addendum and Sending Policy) or applicable law, including but not limited to the Unsolicited Electronic Messages Ordinance (Cap. 610) of Hong Kong; (k) engage in any Data Resale Activity or otherwise provide, disclose, or make available any data obtained from or through the WeExpand Service to any third party, except as strictly necessary to achieve the Permitted Purpose through Subscriber’s own employees or service providers bound by written confidentiality and processor obligations; (l) disclose, provide access to, or make available Outputs, Performance Data, Third-Party Data, Visitor ID Information, Warmup data, or any other data obtained through the WeExpand Service to any third party, except to Subscriber’s processors who (i) act on Subscriber’s documented instructions solely for the Permitted Purpose, and (ii) are bound by written terms at least as protective as this Agreement; (m) use the WeExpand Service or data obtained through it to build, train, or augment any public or commercial dataset, data product, contact list, look-alike audience, data broker service, or competitive database; (n) upload to or merge any such data into any public or shared repository or any tool designed for third-party access, resale, or redistribution; (o) circumvent, mask, or remove any flags, validity determinations, or other Performance Data indicators when providing data to any third party; or (p) use enrichment outputs or Visitor ID Information for any purpose other than the Permitted Purpose. WeExpand reserves the right to suspend Subscriber’s access to the Platform and the WeExpand Service for any failure, or suspected failure, to comply with the foregoing conditions.

 

‍4.5 Website Visitor ID Tool. WeExpand's Website Visitor ID Tool allows Users to collect certain information (including, without limitation, IP addresses) from visitors to Subscriber's website. If WeExpand identifies any such information in its lead database, WeExpand shall provide the contact information of the relevant website visitor to Subscriber, and Subscriber may use that information for its own marketing purposes. Subscriber acknowledges and agrees that it is solely responsible for ensuring such information is collected and used in compliance with all applicable laws and regulations, particularly Hong Kong's Personal Data (Privacy) Ordinance, and solely liable for its use of the information collected using WeExpand's Website Visitor ID Tool. Certain jurisdictions or statutes may require (or certain persons or claims may allege) that website visitors must be provided notice and/or consent prior to their personal information being collected or processed and may impose other restrictions on the use of such data. WeExpand is not responsible for obtaining any such consent or providing the appropriate notices. Subscriber shall be solely responsible for collecting any necessary consents, providing any necessary notices, and processing, storing or otherwise using any personal information collected using WeExpand's Website Visitor ID Tool. In addition to complying with all applicable laws and regulations, Subscriber agrees to abide by WeExpand's Data Usage Agreement. Visitor ID Information is provided solely for the Permitted Purpose. Any Data Resale Activity or onward transfer of Visitor ID Information is strictly prohibited.

 

4.6 AI Agent Implementation and WeExpand VIP Service. The “AI Agent Implementation” service and “WeExpand VIP Service” (collectively, the “VIP Services”) are provided as optional services designed to assist Subscribers in setting up and managing their use of the WeExpand Service, including creating targeted lead lists for campaigns, launching and running initial campaigns, purchasing domains and/or email accounts, and receiving assistance from an account manager provided by WeExpand. As to these VIP Services, Subscriber acknowledges and agrees to the following: (a) No Guarantee of Results. WeExpand makes no promises or guarantees regarding the performance, success, or effectiveness of any campaigns launched through the VIP Services. Campaign outcomes depend on a variety of factors, including Subscriber's target audience, communication content, and compliance with applicable laws. (b) Subscriber’s Responsibility for Compliance. Subscriber is solely responsible for ensuring that all campaigns, communication content, and recipient lists comply with all applicable laws, regulations, and industry best practices, including Hong Kong's Unsolicited Electronic Messages Ordinance (Cap. 610) or similar laws in other jurisdictions. WeExpand is not responsible for reviewing or ensuring compliance with such laws on behalf of Subscriber. (c) Third-Party Claims or Lawsuits. WeExpand is not liable for any claims, demands, damages, losses, or legal actions, including but not limited to those brought by recipients of communications sent as part of Subscriber’s campaigns, alleging violations of laws, regulations, or other rights. Subscriber agrees to indemnify and hold WeExpand harmless against any such claims, including reasonable attorneys’ fees and costs incurred. (d) Campaign Management Limitations. While WeExpand provides recommendations and assists in executing campaigns as part of the VIP Services, the Subscriber retains full ownership, control, and responsibility for all decisions regarding campaign content, recipient targeting, and communication distribution. (e) Data and Account Integrity. WeExpand will not be held responsible for the accuracy, integrity, or legality of Subscriber’s Data or Connected Accounts, nor for any adverse consequences resulting from their use. (f) Subscriber Acknowledgment. Subscriber acknowledges that by engaging the VIP Services, they have reviewed and understood these disclaimers and limitations and agree that WeExpand’s liability for these VIP Services shall be governed exclusively by the terms of this Agreement, including the limitations of liability in Section 11. By utilizing the VIP Services, Subscriber agrees to indemnify, defend, and hold WeExpand harmless against any claims or liabilities arising from the use of such VIP Services. These disclaimers are in addition to, and not in lieu of, any other disclaimers and limitations contained in this Agreement.

 

‍4.7 Warmup and Verification Services. WeExpand’s Warmup Service helps Users test whether Subscriber’s communications are landing in the inboxes/platforms of its prospects, or whether those communications are being filtered as spam, and if filtered as spam, WeExpand provides Users with a report that recommends actions to fix any deliverability issues. If Subscriber utilizes WeExpand’s Warmup Service, Subscriber may be exposed to the personal and contact information for other WeExpand users from the Warmup pool. Subscriber acknowledges and agrees it is prohibited from sharing, storing, transferring or otherwise using this information for any purposes whatsoever. WeExpand’s Verification Service assists Subscriber by cleaning and validating its uploaded contact list to reduce Subscriber’s bounce rates and increase deliverability rates. WeExpand reserves the right, in its sole discretion, to deny, suspend, or terminate access to the Warmup Service for any domain, email address, or account associated with explicit, adult-themed, or otherwise inappropriate content, as determined solely by WeExpand. Subscriber acknowledges and agrees that participation in the Warmup Service is subject to WeExpand’s approval and ongoing compliance with these content standards. Data made visible via the Warmup or Verification features may not be copied, stored, exported, shared, or used by Subscriber outside the Permitted Purpose and may not be resold, licensed, rented, or otherwise commercialized.

 

‍4.8 AI Enrichment. WeExpand’s AI Enrichment Service allows Users to enrich leads the Subscriber finds through the WeExpand Service. With the enrichment feature, Subscriber can search for the contact information, including work email of a lead, and use certain of Subscriber’s allotted Credits (as defined below) to: (i) obtain a fully enriched profile for that lead beyond contact information; (ii) use Third-Party Services to enrich the lead and (iii) use Third-Party Services to create customized Outputs through artificial intelligence algorithms and large language models. Any contact data, enrichments, or profiles obtained via AI Enrichment (including through Third-Party Services) are licensed only for the Permitted Purpose and may not be used for any Data Resale Activity or to create, supplement, or validate any dataset intended for third-party access.

 

‍4.9 Account Termination and Circumvention WeExpand reserves the right, in its sole discretion, to suspend, disable, or permanently terminate this Agreement and/or ban any Subscriber or User from accessing the WeExpand Service, or any part of the Service at any time and for any reason, including but not limited to violations of this Agreement, suspected abuse or misuse of the Platform, unprofessional or disrespectful behavior, or behavior deemed detrimental to the integrity, functionality, or reputation of the WeExpand Service. Without limiting the generality of the foregoing, WeExpand may suspend, disable, or terminate Subscriber’s access to the Warmup Service, the WeExpand Service or any part of the Service, or this Agreement in full if WeExpand determines, in its sole discretion, that Subscriber is using or attempting to use the Service in connection with explicit, adult-themed, or otherwise inappropriate domains or content as determined by WeExpand in its sole discretion. Any attempt by a banned Subscriber or User to access or use the WeExpand Service through the creation of a new account, use of an alternative email address, impersonation of another party, or any means of circumvention, shall constitute a material breach of this Agreement. WeExpand reserves the right to take legal action or pursue any other remedies available under law in response to such violations. Any actual or attempted Data Resale Activity constitutes a material, non-curable breach. WeExpand may immediately suspend or terminate access to the WeExpand Service without notice, and Subscriber shall promptly certify deletion of all data obtained through the WeExpand Service.

 

5. Fees, Payment and Suspension of WeExpand Service.

 

‍5.1 Subscriptions. WeExpand offers various options and subscription plans to its clients, including free trials and paid plans. These options and plans, including relevant pricing, are available at www.WeExpand.co (or equivalent pricing page). The pricing of these plans are typically in Hong Kong Dollars (HKD) or U.S. dollars, and all payments will be made in the currency specified at checkout.

 

‍(a) Free trials: Free trials are non-paid access of the WeExpand Service subject to use restrictions (maximum limits to the number of daily and monthly communications and support ticket requests, restriction on API calls, restriction on number of Credits, etc.). Restrictions for such trials are set forth on the WeExpand website. Subscriber may at any time terminate Subscriber’s free trial or upgrade to a paid plan.

 

‍(b) Paid plans: These paid plans have lower use restriction limits than the self-service free subscriptions. Premium features may also be added to these plans. Subscriber’s paid subscription shall be due and payable either on a monthly or yearly basis in advance from the date of Subscriber’s first paid subscription and will be automatically renewed thereafter on the same basis, subject to the full payment in advance of the fees due. Subscriber may not re-subscribe to the same paid monthly plan within twenty-one (21) days for the same account. Subscriber may at any time terminate Subscriber’s paid self-service plan and Subscriber will have the right to continue to access and use the WeExpand Service through the end of the subscription plan for which Subscriber has paid. However, WeExpand shall not refund or reimburse Subscriber for any unused Fees paid for a started month or year, even on a pro rata basis, nor will WeExpand provide a discount for future Services under such circumstances. It is Subscriber’s responsibility to anticipate the termination of the plan to make it effective at the most convenient time.

 

‍(c) Automatic Renewal. Under a paid plan, the subscription will continue and automatically renew at WeExpand's then-current price for such Subscription until terminated in accordance with this Agreement. The frequency at which the subscription renews (i.e., monthly, annually, etc.) will be designated at the time at Subscriber signs up for the subscription. By subscribing, Subscriber authorizes WeExpand to charge the payment method designated in their account now, and again at the beginning of any subsequent subscription period. Upon renewal of the subscription, if WeExpand does not receive payment, (i) Subscriber shall pay all amounts due on their account upon demand and/or (ii) Subscriber agrees that WeExpand may either terminate or suspend the subscription and continue to attempt to charge the designated payment method until payment is received (upon receipt of payment, the subscription will be activated and for purposes of automatic renewal, Subscriber’s new subscription commitment period will begin as of the day payment was received).

 

‍5.2 Fees. Subscriber will pay WeExpand the fees for the WeExpand Service (or Credits as defined below) upon checkout, and thereafter, at such intervals in accordance with Subscriber’s selected plan at checkout (“Fees”). Fees for plans listed above do not include the cost of equipment and Internet access enabling use of the WeExpand Service, the costs of which shall be borne by Subscriber. All Fees are due in advance of each Subscription Term. Payment may be made by credit card or direct debit. Subscriber authorizes WeExpand to charge the credit card or bank account Subscriber provides to WeExpand for any and all costs and amounts that Subscriber owes WeExpand for the WeExpand Service, at the time such amounts are due. Subscriber shall maintain complete, accurate and up-to-date Subscriber billing and contact information. In the event Subscriber exceeds number of transactions for which applicable Fees have been paid, Subscriber will be invoiced for such overage in accordance with the then-current overage fee rates in arrears. WeExpand may increase the applicable Fees upon the commencement of any Renewal Order Term (as defined below).

 

‍5.3 No Refunds. ALL FEES PAID UNDER THIS AGREEMENT ARE NON-REFUNDABLE AND NON-CANCELLABLE. Subscriber acknowledges and agrees that WeExpand will not issue, and Subscriber is not entitled to receive, any refunds, reimbursements, or credits of any kind, including but not limited to partial, prorated, discounted, or promotional refunds, regardless of whether the WeExpand Service is used, unused, or terminated early by Subscriber. This no-refund policy applies to all subscription plans, Credits, and any add-on or ancillary services, including but not limited to the VIP Services, “AI Agent Implementation” service, Warmup Service, and AI Enrichment.

 

‍5.4 Third-Party Service Provider. WeExpand may use third-party service providers for payment services (e.g., card acceptance, merchant settlement, and related services) (“Third-Party Service Provider”). If Subscriber makes a purchase on the WeExpand Service, Subscriber will be required to provide its payment details and any additional information required to complete Subscriber’s order directly to our Third-Party Service Provider. Subscriber agrees to be bound by the Third-Party Service Provider’s terms and hereby consents and authorizes WeExpand and the Third-Party Service Provider to share any information and payment instructions Subscriber provides to the minimum extent required to complete the transactions. Please note that online payment transactions may be subject to validation checks by WeExpand’s Third-Party Service Provider and Subscriber’s card issuer, and WeExpand is not responsible if Subscriber’s card issuer declines to authorize payment for any reason. For Subscriber’s protection, WeExpand’s Third-Party Service Provider uses various fraud prevention protocols and industry standard verification systems to reduce fraud and Subscriber authorizes Third-Party Service Provider to verify and authenticate Subscriber’s payment information. Subscriber’s card issuer may charge Subscriber an online handling fee or processing fee. WeExpand is not responsible for this. In some jurisdictions, our Third-Party Service Provider may use third parties under strict confidentiality and data protection requirements for the purposes of payment processing services.

 

‍5.5 Taxes and Invoicing. All Fees owed by Subscriber in connection with this Agreement are exclusive of, and Subscriber shall pay, all sales, use, excise and other taxes and applicable export and import fees, customs duties and similar charges that may be levied upon Subscriber in connection with this Agreement, except for employment taxes and taxes based on WeExpand’s income. If Subscriber believes that WeExpand has incorrectly billed Subscriber, Subscriber must notify WeExpand no later than sixty (60) days after the due date on the first invoice in which the issue appeared.

 

‍5.6 Late Payments. In the event of any delay in payment, WeExpand will have the right to recover interest on late payments at a monthly rate of 1.5% (or the highest permitted by applicable law, if lower), any collections fees (including attorneys’ fees), and other amounts as allowed by Hong Kong law or other applicable commercial law. WeExpand reserves the right (in addition to any other rights or remedies WeExpand may have), upon written notice, to discontinue the WeExpand Service and immediately suspend Subscriber’s access to the WeExpand Service if any Fees are more than thirty (30) days overdue until such amounts are paid in full. Subscriber agrees to pay all Fees associated with Subscriber’s paid plan, even in the event that any of Subscriber’s communications may be blocked by a third party or may otherwise not reach their recipient, as intended by Subscriber. To better understand the limits of the WeExpand Service and how the WeExpand Service are reported back to Subscriber, please review the Technical Parameters Addendum (or equivalent document).

 

‍**5.7 Credits.****

**(a)Credits. In certain instances, Subscriber may be able to receive credits (such as a benefit as part of a membership or subscription to the WeExpand Service) or otherwise purchase credits (the “Credits”) to access and use certain features of the WeExpand Service. If Subscriber purchases Credits, Subscriber will be charged the corresponding Fees. Any such Credits purchased by Subscriber or otherwise received by Subscriber in connection with a membership or subscription represent amounts that Subscriber has prepaid for certain features of the WeExpand Service. Credits may only be used during any timeframe specified at the time of purchase, or if no timeframe is specified, such Credits will expire at the end of the applicable subscription period; provided, however, if such subscription period is renewed, then Credits may be rolled over twice to the immediately subsequent subscription period. Thereafter, if such Credits are not used, Subscriber will lose access to any such unused Credits. Subscriber agrees and understands that in the event that Subscriber terminates this Agreement or a subscription plan or otherwise ceases using the WeExpand Service, Subscriber will lose access to any unused Credits. Credits have no cash value, cannot be reloaded, resold, transferred for value, traded or sold on secondary markets, redeemed for cash, or applied to any other account or subscription, except to the extent required by law. WeExpand reserves the right to change terms and conditions of Credits without notice. The volume or amount of WeExpand Service (or any other functionality) that Credits can be used to obtain is not based on a fixed dollar amount and is subject to change at the sole discretion of WeExpand at any time.

 

(b)Promotional Credits. From time to time, WeExpand may make available at its sole discretion Credits for loyalty, award or promotional purposes, including as part of free trials (“Promotional Credits”). Promotional Credits may expire in accordance with any terms set forth on such Credits. No purchase is necessary to be eligible to receive Promotional Credits. Promotional Credits are eligible for redemption for features of the WeExpand Service in the same manner as any paid for Credits, but the redemption value of such Promotional Credits may be different from paid Credits. For the avoidance of doubt, Promotional Credits have no cash value, cannot be reloaded, resold, transferred for value, traded or sold on secondary markets, redeemed for cash, or applied to any other account or subscription, except to the extent required by law. No fees, including inactivity fees, are imposed by the Company with respect to Promotional Credits.

 

‍6. Ownership; Content; and Data.

 

6.1 WeExpand Platform and Technology. Subscriber acknowledges that WeExpand retains all right, title and interest in and to the WeExpand Platform, including all algorithms, AI, language and visual models and improvements thereto, Integration Tools and all software and all WeExpand proprietary information and technology used by WeExpand or provided to Subscriber in connection with the WeExpand Service (the “WeExpand Technology”), and that the WeExpand Technology is protected by Intellectual Property Rights owned by or licensed to WeExpand. Without limiting the generality of the foregoing, the “WeExpand” name, and all other trademarks and service marks of WeExpand are owned by WeExpand. Subscriber shall not have any right to use the Trademarks without WeExpand’s prior written consent. All content on www.WeExpand.co and otherwise available on the WeExpand Service, including graphics, logos, page headers, icons, and service names, are the property of WeExpand and its affiliates. Other trademarks that appear on www.WeExpand.co or throughout the WeExpand Service is the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by WeExpand. Other than as expressly set forth in this Agreement, no license or other rights in the WeExpand Technology are granted to the Subscriber. Subscriber hereby grants WeExpand a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate into the WeExpand Service any suggestions, enhancement requests, recommendations or other feedback provided by Subscriber, including Users, relating to the WeExpand Service. WeExpand shall not identify Subscriber as the source of any such feedback.

 

‍6.2 Responsibility for Subscriber Data. Subscriber is solely responsible for any and all obligations with respect to the accuracy, quality and legality of Subscriber Data, including lead lists from third parties.

Subscriber will obtain all third party licenses, consents and permissions needed for WeExpand to receive, use and Process the Subscriber Data to provide the WeExpand Service. Without limiting the foregoing, Subscriber will be solely responsible for (i) providing all appropriate privacy notices to all third parties (including all Users); and obtaining from all third parties (including all Users) all necessary consents and rights for WeExpand to receive, use and Process the Subscriber Data submitted by or on behalf of Subscriber or Users for the purposes set forth in this Agreement, including all consents required in accordance with all Applicable Data Protection Laws, notably Hong Kong's Personal Data (Privacy) Ordinance. Subscriber represents and warrants that the Subscriber Data will not: infringe, misappropriate or violate any intellectual property, proprietary, or other right of any third party; contain any virus or program designed to cause damage, intercept or misappropriate any system or Personal Data in a fraudulent manner; contain any unlawful, bullying, harassing, libelous (under Hong Kong law), abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature or any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable laws or regulations; contain any sensitive Personal Data, including bank account information or credit card information, without appropriate safeguards; be false, misleading or inaccurate; or, be in breach of the Sending Policy. In the event of any breach by Subscriber of this Section 6.2, including the Sending Policy, or if WeExpand suspects or has reason to believe that Subscriber is in breach hereof, then WeExpand may, without any further obligation liability to Subscriber, suspend and/or terminate this Agreement (or limit Subscriber’s sending capabilities or rights) immediately upon written notice and close Subscriber’s master account. Subscriber shall not use the WeExpand Service to prepare, validate, or package Subscriber Data for Data Resale Activity. For clarity, Subscriber retains ownership of its Subscriber Data, but has no right under this Agreement to commercialize any data or outputs obtained through the WeExpand Service in any Data Resale Activity.

 

‍6.3 License to Subscriber Data. Subscriber retains all right, title and interest in and to the Subscriber Data. Subscriber hereby grants to WeExpand a non-exclusive, worldwide, royalty-free and fully paid-up license to: (a) access and use Subscriber Data to provide the WeExpand Service; and (b) collect and compile data and information related to Subscriber Data that is used by Subscriber in a de-identified, aggregated and/or anonymized manner to improve the WeExpand Service (“Aggregated Data”); provided, that, the license grant in subpart (b) shall be perpetual and irrevocable. Subscriber represents and warrants that it has all necessary rights to grant WeExpand the foregoing licenses. Without limiting the generality of the foregoing, Subscriber acknowledges and agrees that the foregoing license includes the right for WeExpand to verify all communications uploaded to the WeExpand Service in an effort to provide high-quality deliverability standards, lower bounce rates, and maintain a high deliverability reputation for our customers. Addresses that are detected as invalid will be blocked by the WeExpand Service and the applicable User will not be able to send communications to the invalid address via the WeExpand Service. Further, Subscriber acknowledges and agrees that Personal Data of Users submitted to or through the WeExpand Service will be used in accordance with the privacy policy set forth at www.WeExpand.co/privacy (or equivalent). No license is granted to Subscriber to resell, license, rent, transfer, or otherwise commercialize Outputs, Performance Data, Aggregated Data, Third-Party Data, Visitor ID Information, or any other data made available through the WeExpand Service.

 

‍6.4 Aggregated Data. As between WeExpand and Subscriber, all right, title, and interest in Aggregated Data, and all Intellectual Property Rights therein, belong to and are retained solely by WeExpand. Subscriber agrees that WeExpand may (i) make Aggregated Data publicly available in compliance with applicable law, and (ii) use Aggregated Data to the extent and in the manner permitted under applicable law; provided that such Aggregated Data does not identify Subscriber or Subscriber’s Confidential Information.

 

6.5 Performance Data. WeExpand retains all right, title and interest in and to the Performance Data, and may use Performance Data for any lawful purpose.

 

6.6 Data Processing Agreement. In the event Subscriber provides to WeExpand or enables WeExpand to Process any Personal Data that is subject to Applicable Data Protection Laws, Subscriber agrees that the terms and conditions of the Data Processing Addendum (or equivalent), applies and is hereby incorporated into this Agreement. WeExpand and Subscriber shall comply with their respective obligations under the DPA. Any Subscriber Personal Data (as defined in the DPA) that is subject to Applicable Data Protection Laws shall be governed by the DPA and shall not be Confidential Information (defined herein). In the event of a conflict between any provision of the DPA and this Agreement, the provision providing the higher level of privacy or data protection shall govern.

 

6.7 Use of Output Data. Subscriber is solely responsible for its use of any data, information, or Output Data obtained through the WeExpand Service. WeExpand disclaims all responsibility and liability for Subscriber’s use of Output Data. Where Output Data includes personal information subject to applicable privacy laws (including Hong Kong's Personal Data (Privacy) Ordinance, GDPR/GDPR-UK, and similar laws), Subscriber will only process such data: (a) with valid, informed consent of the data subject; or (b) under another lawful basis recognized by applicable law (e.g., Subscriber’s legitimate interests to maintain and update its own customer database). Subscriber is solely responsible for determining and ensuring compliance with all laws governing its use of the WeExpand Service, Output Data, and related marketing or processing activities. Subscriber may not rely on WeExpand for any representation as to what those laws require.

 

‍6.8 Notices and Consents. WeExpand does not provide notices or obtain consents on Subscriber’s behalf. To the extent any law requires notice, consent, or other action before marketing to or processing personal information of any individual, Subscriber represents and warrants it will obtain and maintain such rights at its own expense.

 

7. CONFIDENTIALITY.

‍7.1 Definition. Each Party (“Receiving Party”) acknowledges that it may receive from the other Party (“Disclosing Party”) confidential information relating to the Disclosing Party and such confidential information includes, but is not limited to, technical, business, marketing and financial information, and any other information that could reasonably be considered confidential or proprietary (“Confidential Information”). The terms of this Agreement, the WeExpand Technology, and all technical information relating thereto shall be considered Confidential Information of WeExpand.

 

7.2 Exceptions. Confidential Information does not include information that:

(a) is or becomes generally available to the public other than through a wrongful act of the Receiving Party;

(b) is or becomes available to the Receiving Party on a non-confidential basis from a source that is entitled to disclose it to the Receiving Party; or

(c) is independently developed by the Receiving Party, its employees or third party contractors without access to or use of the Disclosing Party’s Confidential Information.

 

7.3 Obligations. During and after the Term of this Agreement, the Receiving Party shall: (i) not use (except for performance of this Agreement) or disclose Confidential Information of the Disclosing Party without the prior written consent of the Disclosing Party (except for disclosure to WeExpand   s employees, subcontractors, and Representatives solely as necessary for performance of the WeExpand Service and Platform); and (ii) take no less than the same measures that it takes with its own Confidential Information, and in any case no less than reasonable measures, to maintain the Confidential Information of the Disclosing Party in confidence. “Representatives” means a Party’s attorneys, consultants, and subcontractors who have a need to know and who have signed confidentiality agreements containing, or are otherwise bound by, confidentiality obligations at least as restrictive as those contained herein.

 

‍7.4 Lawful Disclosure. Either party may disclose Confidential Information to the extent required by law, provided that the Receiving Party gives the Disclosing Party reasonable advance notice of such required disclosure and cooperates with the Disclosing Party so that the Disclosing Party has the opportunity to obtain appropriate confidential treatment for such Confidential Information.

 

‍7.5 Ownership. All Confidential Information disclosed by Disclosing Party shall remain the property of the Disclosing Party. The Disclosing Party reserves all rights in its Confidential Information. Nothing in this Agreement or the disclosures envisaged by this Agreement shall (except for the limited use right above) operate to transfer, or operate as a grant of any Intellectual Property Rights in the Confidential Information.